Progressive Industries, Inc.

Enthusiastically Engaged in the Emergence of Excellence!   1-800-282-9035

Thank you for taking 2 minutes to complete our survey. We appreciate your feedback.

1. Are you a:

Current Client of PII?
Considering Doing Business with PII?
Returning Customer of PII?
 
2. How long have you been doing business with PII?

Less than 1 Year
1-3 Years
3-10 Years
10-20 Years
Over 20 Years
 
3. Has your overall experience been beneficial and positive?

Yes
No
 
4. Which PII employee do you have the most contact with?
   
 
5. How would you rate your Initial Telephone Contact Interaction on a scale of 1 to 10?

1 (Poor)
2
3
4
5 (Average)
6
7
8
9
10 (Excellent)
 
6. How would you rate your Phone On-Hold Experience on a scale of 1 to 10?

1 (Poor)
2
3
4
5 (Average)
6
7
8
9
10 (Excellent)
 
7. How would you rate your Connection to PII Client Solution Agent on a scale of 1 to 10?

1 (Poor)
2
3
4
5 (Average)
6
7
8
9
10 (Excellent)
 
8. On a scale of 1 to 10, how would you rate PII's Response Time?

1 (Poor)
2
3
4
5 (Average)
6
7
8
9
10 (Excellent)
 
9. On a scale of 1 to 10, how would you rate PII's Attitude?

1 (Poor)
2
3
4
5 (Average)
6
7
8
9
10 (Excellent)
 
10. On a scale of 1 to 10, how would you rate PII's Accuracy?

1 (Poor)
2
3
4
5 (Average)
6
7
8
9
10 (Excellent)
 
11. Would you do business again with PII?

Yes
No
 
12. If you would not do business with us again, please explain. (Otherwise skip to the next question.)
   
 
13. How would you suggest that PII improve our ability to serve our valued clients?
   
 
14. Any additional comments/complaints/compliments?
   
 
15. If you choose, please leave your name, company and contact information: